Customer Services Advisor (entry-level)
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Customer Services Advisor
Graduate role at an exciting fintech company
Use your communication skills to provide excellent customer service
Great starting salary of £19,000 - £22,000 plus private health insurance, flexible working and share options
Are you an efficient communicator? Are you interested in a career in customer support?
We’re looking for a motivated problem solver for a new graduate customer support role with an award-winning fintech business. This company specialises in client portals and apps for the wealth management sector, but they need YOU to provide excellent customer support.
If you have excellent verbal and written skills and a passion to provide top-notch customer service, this is your chance!
Customer Services Advisor overview:
You will use your knowledge and expertise to answer and solve queries from clients on the telephone and through the service desk. You will need to record details of each interaction, categorising and prioritising incidents and aim to resolve issues during the first interaction where possible. You will take ownership of issues, escalating to senior team members when necessary. As you get more confident with the software applications, you would ideally deliver online training to clients.
Where you end up in the business is up to you. The support desk is an academy of talent and this company is looking for great people who can grow with the business.
This role is a hybrid position - 3 days a week in the office and 2 days from home.
Customer Services Advisor responsibilities:
🤗 Offer support and solutions to customers
🆕 Stay up-to-date on new products, services, and policies
📈 Collect and report customer feedback
Customer Services Advisor must-haves:
Excellent customer service experience
Effective communication skills - verbal and written
Initiative and tenacity in problem solving
Customer Services Advisor benefits:
A great salary between £19,000-22,000
Private health insurance
If you’re an enthusiastic problem solver looking to jumpstart your customer support career - apply to this Customer Services Advisor role today!
Equal opportunity employer
DigitalGrads is committed to being an equal opportunity employer. All qualified applicants will receive consideration regardless of age, gender, ethnicity, sexual orientation, faith, disability or other. We are continually finding ways to improve the way we work, and regularly review our internal recruitment practises.
Apply for this role
If you're interested in this role, please click the button below to apply and we'll be in touch.
Salary: £19,000 to £22,000 per year
Location: Henley In Arden, England
Working hours: Monday to Friday 8:45am - 5:15pm
Start date: 06/06/2022
How our hiring process works
The hiring process is expected to last around 6 weeks - between a job opening for applications and someone being offered the job.
You apply and perfect your profile. We'll be in touch within 3 working days.
Tasks are sent out to candidates that pass the initial screening.
The employer reviews the tasks and decides which candidates to interview.
First interviews take place.
Second interviews take place.
The top candidate is chosen and a job offer is made.
Communication and feedback
- We won't leave you hanging. We'll update you about your progress throughout the hiring process.
- No ghosting! If you're unsuccessful in your application, we'll let you know as soon as we can.
- Feedback: If you submit a task or participate in an interview, we'll do our best to ensure that the employer gives you feedback to improve for next time.
DigitalGrads is committed to being an equal opportunity recruiter. All qualified applicants will receive consideration regardless of age, gender, ethnicity, sexual orientation, faith, disability or other. We are continually finding ways to improve the way we work, and regularly review our recruitment practises.