Product Support Executive

Remote, work from anywhere in the UK
£18,000 to £21,000 per year – Permanent
Monday to Friday 9am - 5pm

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  • Entry-level Product Support role with a leading HRtech scale-up 

  • Communicate with customers to solve problems and resolve queries

  • Flexibility to work fully remotely or in the office if you wish + lots of other perks

We’re looking for ambitious juniors for an exciting Product Support Executive role with a leading HRtech scale-up! This platform helps business leaders find out what their employees really think so they can make decisions about work that benefit everyone. They need YOU to resolve problems in the system and being a friendly and informative point of contact for customers. 

If you’re a great problem solver with brilliant personal skills, what are you waiting for?

Product Support Executive role overview:

You’ll work closely with customers and the rest of the product support team to resolve problems and solve queries. You'll chat with customers all day, fixing their problems and being the face of the business.

This is a truly flexible role: if you want to work remotely, that’s perfect. If you want to work in the Newcastle HQ, just ask!

Product Support Executive responsibilities:

🕵️‍♂️ Investigating, resolving or escalating customer queries

✍ Log problems and find solutions

🤝 Being the first point of contact, handling emails, online tickets and calling customers

🙌 Make customers happy

Product Support Executive must-haves:

  • A conscientious, friendly and customer-focused individual who is clear in communications with customers

  • Someone who is tech-savvy to resolve issues

  • A problem-solver, and a team player

Product Support Executive benefits:

  • Generous starting salary between £18,000-21,000

  • Flexibility to work fully remotely or in the office if you wish

  • 32 days paid annual leave + 2 days paid volunteering

  • Monthly physical wellbeing allowance and a subscription to Headspace

If you're looking to launch your customer support career, apply to this exciting junior Product Support Executive role today!

Equal opportunity employer

DigitalGrads is committed to being an equal opportunity employer. All qualified applicants will receive consideration regardless of age, gender, ethnicity, sexual orientation, faith, disability or other. We are continually finding ways to improve the way we work, and regularly review our internal recruitment practises.

Apply for this role

If you're interested in this role, please click the button below to apply and we'll be in touch.

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Job details

Salary: £18,000 to £21,000 per year

Location: Remote, work from anywhere in the UK

Working hours: Monday to Friday 9am - 5pm

Contract: Permanent

Role: Executive

Start date: 08/11/2021

Apply for this role

If you're interested in this role, please click the button below to apply and we'll be in touch.

Already have an account with DigitalGrads? Please login and then return to this page.

How our hiring process works

The hiring process is expected to last around 6 weeks - between a job opening for applications and someone being offered the job.

Week 1

You apply and perfect your profile. We'll be in touch within 3 working days.

Week 2

Tasks are sent out to candidates that pass the initial screening.

Week 3

The employer reviews the tasks and decides which candidates to interview.

Week 4

First interviews take place.

Week 5

Second interviews take place.

Week 6

The top candidate is chosen and a job offer is made.

Communication and feedback

  • We won't leave you hanging. We'll update you about your progress throughout the hiring process.
  • No ghosting! If you're unsuccessful in your application, we'll let you know as soon as we can.
  • Feedback: If you submit a task or participate in an interview, we'll do our best to ensure that the employer gives you feedback to improve for next time.

Equal opportunities

DigitalGrads is committed to being an equal opportunity recruiter. All qualified applicants will receive consideration regardless of age, gender, ethnicity, sexual orientation, faith, disability or other. We are continually finding ways to improve the way we work, and regularly review our recruitment practises.