Celebrity and Customer Account Manager at Thrillz
Our mission is to create the most personalised and authentic fan experiences in the world. We're a marketplace where fans can book personalised video messages from their favourite icons.
We’re breaking down the exclusivity myth of celebrity by building personal relationships between fans and talent.
We have recently launched in London and have had a great start! We are backed by leading Private Equity and Venture Capital investors and want a rock-star sales individual to help us scale our talent out-reach.
About the Role
We’re looking for a dedicated Celebrity and Customer Account Manager to join our fast-growing firm.
You will be the Account Manager of our celebrities and you will help them with information and onboarding. The role will require you to answer queries on a range of topics from how to use our platform, to talking about how to grow their earnings on Thrillz. You will also provide existing celebrities with the support that they need.
You will also be dealing with the customers who book the celebrities and ensuring their orders are processed smoothly. You will be heavily focused on supporting a high volume of customer communication through email, tickets, and social media. You will be asked to partner with other cross functional teams in an effort to resolve all customer issues and provide an exceptional customer experience. This is a unique opportunity to help build a best in class customer service firm.
This is a 3-month initial contract role, and when we see a fit within the 3 month period, can become a full time offer to join a fast growing UK start-up!
How You Will Succeed
A desire to provide exceptional five-star service – we pride ourselves on offering the best service in the market
A desire to work with celebrities
Follow set policies and procedures to ensure consistency, high quality, and operational excellence across the organization; meet and exceed performance guidelines for productivity and schedule adherence
Discover new best practices, document workflows, and knowledge-share strategies for the team to get even better
Work with the leadership team to achieve specific customer and talent success goals in our pursuit to provide a best in class product experience
Thrive off being in a fast-paced environment where collaboration, communication, and hard work is critical.
Be able to stay calm under pressure
Be focused at work and excited about working long hours every day with the team – you never know when the celebrities will need you!
What we are looking for:
Exceptional verbal and written communication skills
Masterful problem solving skills – identifying root cause and customer need
Strong computer skills and light technical troubleshooting experience
Ability to multi-task and work cross-functionally – this is a fast-paced, rapidly growing (and changing) firm!
A good sense of humour and a team-player mindset
Amazing attention to detail
Exciting, passionate and friendly team that work hard and have fun
You will be instrumental in the growth of a disruptive start-up backed by capital from leading investors across Europe
Generous compensation package comprised of base salary
Central London office (Finsbury Circus) with a flexible working culture – we like to give freedom but also value the power of collaboration
Remote working for the foreseeable future - we have achieved a lot without going into the office!
Thrillz is an equal opportunities employer. We are committed to creating an inclusive and welcoming environment for every person who walks through our doors. All employment is decided on the basis of qualifications, merit, and business need. Thrillz celebrates and embraces diversity.
Salary: £18,000 to £21,000
Working hours: 9am to 5.30pm
Contract: Fixed term
Start date: 29/06/2020