Platform Support Executive (Entry-level)
Platform Support Executive (Entry-level):
Platform support executive role with a leading tech platform
Become a platform super user, building productive relationships with team members and clients
Starting salary of £20,000 - £24,000 with office / home working options, medical insurance and laptop
Are you a proactive person who can work on their own initiative? Are you ready to use your excellent communication skills to help customers overcome problems?
We’re looking for a confident and curious person for a new platform support role with a leading tech platform. This company have built an Open Charge Point Protocol compliant platform for charger manufacturers, vehicle manufacturers, installers, utilities and grid operators.
They need YOU to help lead a team to help their customers overcome issues.
Platform Support Executive (Entry-level) role overview:
You will provide End User customer support using electronic media, i.e. email, Zendesk, and social media to the highest service standards.
Utilising your customer service expertise, you will play a vital hands-on role in helping customers, providing insightful solutions, training customers (over the phone and online) and building close customer relationships.
This role is either an office or fully remote - your choice.
Platform Support Executive (Entry-level) responsibilities:
💻 Provide live chat support to installers and Electric Vehicle drivers
📈 Working with IT to produce customer billing reports for customers
🤝 Working with customers to address queries – be the initial point of contact
Technical Helpdesk Support must-haves:
Experience with customer support and administration
Experience in the use of Microsoft Office (especially Excel, Word and Powerpoint)
Strong problem-solving skills and willingness to roll up one’s sleeves to get the job done
Strong written and verbal communication skills
Technical Helpdesk Support benefits:
Discretionary performance bonus (up to 10%)
Laptop of your choice
If you’re a confident self-starter looking to jumpstart your platform support career - apply to this Platform Support Executive (Entry-level) role today!
Equal opportunity employer
DigitalGrads is committed to being an equal opportunity employer. All qualified applicants will receive consideration regardless of age, gender, ethnicity, sexual orientation, faith, disability or other. We are continually finding ways to improve the way we work, and regularly review our internal recruitment practises.
Salary: £20,000 to £24,000 per year
Location: London, England
Working hours: Monday to Friday, 9am to 5pm
Start date: 01/06/2022
How our hiring process works
The hiring process is expected to last around 6 weeks - between a job opening for applications and someone being offered the job.
You apply and perfect your profile. We'll be in touch within 3 working days.
Tasks are sent out to candidates that pass the initial screening.
The employer reviews the tasks and decides which candidates to interview.
First interviews take place.
Second interviews take place.
The top candidate is chosen and a job offer is made.
Communication and feedback
- We won't leave you hanging. We'll update you about your progress throughout the hiring process.
- No ghosting! If you're unsuccessful in your application, we'll let you know as soon as we can.
- Feedback: If you submit a task or participate in an interview, we'll do our best to ensure that the employer gives you feedback to improve for next time.
DigitalGrads is committed to being an equal opportunity recruiter. All qualified applicants will receive consideration regardless of age, gender, ethnicity, sexual orientation, faith, disability or other. We are continually finding ways to improve the way we work, and regularly review our recruitment practises.