Client Services Intern


About Codec

Codec is a cultural intelligence platform. We apply science to culture using AI-driven analysis of thousands of millions of digital content engagements, grouping mass audiences into meaningful cultural networks, which we call tribes, linked by shared leaders, interests, and identity.

We work with leading brands within Unilever, L'Oreal, P&G and more to unlock, track and grow their own bespoke tribes - giving them the cultural edge to create and activate emotionally-resonant content that supercharges growth.

These insights can be plugged across the marketing workflow, to inform brand strategy, content creation, and media activation; connecting global teams and agencies to put cultural intelligence at the heart of brand-building.

About the Role

The Client Services Intern will support Client Services Managers in managing the client product experience and delivering work that uncovers cultural insights and generates strategic ideas for our clients. They ensure that client work is delivered to the standard required for clients to see maximum value from what Codec provides and help foster client behaviours that lead to repeat usage of the platform and optimal utilisation of our strategic services.

Success Measures

The primary success measure for the Client Services Intern will be in the timely, accurate and quality delivery of requested client deliverables.

Key Responsibilities:

  • Attendance at/on client kick-off meetings and calls to be aware of briefing and scope of projects.

  • Supporting the client onboarding process, including preparing the audience inputs for the platform, and reviewing and preparing segmentation results.

  • Scheduling, planning and attending client touch points in accordance with the CRM plan.

  • Support the development of presentation decks for project delivery e.g. tribe definitions decks.

  • Utilising the Codec platform to identify and build tribes for brands e.g. platform inputs, quality checking outputs, data informed copywriting and image research.

  • Gathering and tracking internal and client feedback and liaising with CSM’s, product and tech teams to resolve issues.

  • Assisting with the preparation of presentation decks for delivery of strategic services and workshops.

You are:

  • Interested in marketing and technology and the symbiosis of the two.

  • Excited about learning how to deliver value to marketers across the marketing workflow.

  • Passionate about culture and how it manifests itself on social media.

  • Enthusiastic about getting to understand the needs/opportunities/challenges of marketers and brands.

  • Constantly inquisitive, looking to continuously learn diligent and analytical, with a focus on delivering value to the business able to clearly visually present data and produce data-inspired copy.

  • Good at understanding social media analytics and data platforms.

Training and Development

The Client Services team is a fantastic entry point for joining Codec as it offers the opportunity to really understand our technology, liaise with every team in the business, including commercial and product, and learn about clients' objectives and challenges and how we can help them. Progression from this role is often to a client facing role in the Client Services team. Other routes of progression available are through product and sales, depending on the skills and interests of the individual. We foster an entrepreneurial, dynamic environment where hard work, curiosity and creativity is rewarded.

Internal support structure

Client Services Intern will have regular and ad-hoc access to Client Services Managers and Head of Client Services for feedback, learning and general support, who will also facilitate learning and mentoring opportunities elsewhere in and outside of the business.

Apply for this role

If you're interested in this role, please click the button below to apply and we'll be in touch.

Already have an account with DigitalGrads? Please login and then return to this page.

Job Details

Salary: £500 per week

Location: London (Temporarily remote)

Working hours: 9am-6pm

Contract: Fixed term

Role: Internship

Start date: ASAP

Apply for this role

If you're interested in this role, please click the button below to apply and we'll be in touch.

Already have an account with DigitalGrads? Please login and then return to this page.