Customer Success Officer
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Graduate role at an exciting EdTech company
Analyse customer engagement & take actions to maintain high resubscription rates
Great starting salary of £20,000 - £26,000 plus flexible working and potential for some remote working
Are you a good communicator and listener? Are you interested in a career in EdTech start-up?
We’re looking for a bright graduate (no experience needed) for a new customer success role with an exciting EdTech business. This company is changing the way that teachers handle marking and data, but they need YOU to build rapport with new customers and make them into loyal clients.
If you want to kick-start a client-facing career, this is your chance!
Customer Success Officer role overview:
You will work with the sales team to ensure new clients have a smooth onboarding experience and build relationships with them to turn them into repeat customers. You'll analyse customer engagement and take strategic actions to maintain high resubscription rates - turning one-off clients into long-term customers.
You’ll report to the Customer Success Manager, ensuring them that you are the person to give teachers confidence in their data so they can make the decisions they need to make to improve their teaching strategies and unlock their students’ potential.
No prior work experience needed. This is a Brighton-based role with excellent and rapid progression opportunities. Sound good?
Customer Success Officer responsibilities:
🥇 First point of contact for customer support
📈 Use your presentation skills to deliver webinars for new and existing customers
🧠 Create training videos and systems to help customers engage with all features of the platform
💻 Manage customer database and interactions using Hubspot
🔎 Analyse customer engagement & take actions to maintain high resubscription rates
Customer Success Officer must-haves:
Minimum 2:1 degree in any discipline
Strong communication and customer service skills
A problem-solver with a can-do attitude
Customer Success Officer benefits:
Mentoring from an education leader and the option to grow into different business roles
A great salary between £20,000-26,000 (dependant on experience)
Flexible working hours
Future remote working opportunities after your training is complete
If you’re a confident self-starter looking to jumpstart your client-facing career - apply to this Customer Success Officer role today!
Equal opportunity employer
DigitalGrads is committed to being an equal opportunity employer. All qualified applicants will receive consideration regardless of age, gender, ethnicity, sexual orientation, faith, disability or other. We are continually finding ways to improve the way we work, and regularly review our internal recruitment practises.
Apply for this role
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Salary: £20,000 to £26,000 per year
Location: Brighton, England
Working hours: Monday to Friday 9am to 5.30pm
Start date: 01/02/2022
How our hiring process works
The hiring process is expected to last around 6 weeks - between a job opening for applications and someone being offered the job.
You apply and perfect your profile. We'll be in touch within 3 working days.
Tasks are sent out to candidates that pass the initial screening.
The employer reviews the tasks and decides which candidates to interview.
First interviews take place.
Second interviews take place.
The top candidate is chosen and a job offer is made.
Communication and feedback
- We won't leave you hanging. We'll update you about your progress throughout the hiring process.
- No ghosting! If you're unsuccessful in your application, we'll let you know as soon as we can.
- Feedback: If you submit a task or participate in an interview, we'll do our best to ensure that the employer gives you feedback to improve for next time.
DigitalGrads is committed to being an equal opportunity recruiter. All qualified applicants will receive consideration regardless of age, gender, ethnicity, sexual orientation, faith, disability or other. We are continually finding ways to improve the way we work, and regularly review our recruitment practises.