Customer Success Officer

Brighton, England
£20,000 to £26,000 per year – Permanent
Monday to Friday 9am to 5.30pm

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  • Graduate role at an exciting EdTech company

  • Analyse customer engagement & take actions to maintain high resubscription rates

  • Great starting salary of £20,000 - £26,000 plus flexible working and potential for some remote working 

Are you a good communicator and listener? Are you interested in a career in EdTech start-up? 

We’re looking for a bright graduate (no experience needed) for a new customer success role with an exciting EdTech business. This company is changing the way that teachers handle marking and data, but they need YOU to build rapport with new customers and make them into loyal clients.

If you want to kick-start a client-facing career, this is your chance!

Customer Success Officer role overview:

You will work with the sales team to ensure new clients have a smooth onboarding experience and build relationships with them to turn them into repeat customers. You'll analyse customer engagement and take strategic actions to maintain high resubscription rates - turning one-off clients into long-term customers.

You’ll report to the Customer Success Manager, ensuring them that you are the person to give teachers confidence in their data so they can make the decisions they need to make to improve their teaching strategies and unlock their students’ potential.

No prior work experience needed. This is a Brighton-based role with excellent and rapid progression opportunities. Sound good?

Customer Success Officer responsibilities:

🥇 First point of contact for customer support

📈 Use your presentation skills to deliver webinars for new and existing customers

🧠 Create training videos and systems to help customers engage with all features of the platform

💻 Manage customer database and interactions using Hubspot

🔎 Analyse customer engagement & take actions to maintain high resubscription rates

Customer Success Officer must-haves:

  • Minimum 2:1 degree in any discipline

  • Strong communication and customer service skills

  • A problem-solver with a can-do attitude

Customer Success Officer benefits:

  • Mentoring from an education leader and the option to grow into different business roles

  • A great salary between £20,000-26,000 (dependant on experience)

  • Flexible working hours

  • Future remote working opportunities after your training is complete

If you’re a confident self-starter looking to jumpstart your client-facing career - apply to this Customer Success Officer role today! 

Equal opportunity employer

DigitalGrads is committed to being an equal opportunity employer. All qualified applicants will receive consideration regardless of age, gender, ethnicity, sexual orientation, faith, disability or other. We are continually finding ways to improve the way we work, and regularly review our internal recruitment practises.

Apply for this role

If you're interested in this role, please click the button below to apply and we'll be in touch.

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Job details

Salary: £20,000 to £26,000 per year

Location: Brighton, England

Working hours: Monday to Friday 9am to 5.30pm

Contract: Permanent

Role: Executive

Start date: 01/02/2022

Apply for this role

If you're interested in this role, please click the button below to apply and we'll be in touch.

Already have an account with DigitalGrads? Please login and then return to this page.

How our hiring process works

The hiring process is expected to last around 6 weeks - between a job opening for applications and someone being offered the job.

Week 1

You apply and perfect your profile. We'll be in touch within 3 working days.

Week 2

Tasks are sent out to candidates that pass the initial screening.

Week 3

The employer reviews the tasks and decides which candidates to interview.

Week 4

First interviews take place.

Week 5

Second interviews take place.

Week 6

The top candidate is chosen and a job offer is made.

Communication and feedback

  • We won't leave you hanging. We'll update you about your progress throughout the hiring process.
  • No ghosting! If you're unsuccessful in your application, we'll let you know as soon as we can.
  • Feedback: If you submit a task or participate in an interview, we'll do our best to ensure that the employer gives you feedback to improve for next time.

Equal opportunities

DigitalGrads is committed to being an equal opportunity recruiter. All qualified applicants will receive consideration regardless of age, gender, ethnicity, sexual orientation, faith, disability or other. We are continually finding ways to improve the way we work, and regularly review our recruitment practises.