Junior Business Operations Manager - 3 month internship
About the Role
Please note: This role is a 3-month internship with the possibility of permanent employment thereafter depending on performance.
Helipaddy is the world’s largest landing site database, used by pilots around the world to find new and exciting places to visit with family and friends. We seek a Junior Business Operations Manager to join our Battersea Heliport office. We deliver innovation to the helicopter community - come work in a startup environment and embrace genuine responsibility.
The successful applicant will provide extensive business and administrative support in a busy office, assisting with day to day operations to aid Helipaddy’s daily business functions. They should be happy working on multiple micro-projects, working closely with the COO in improving efficiency across the platform. Applicants should demonstrate an appreciation of the complexity of the product and deliver an excellent level of customer service.
You will work in an amazing office situated on the Thames and overlooking Battersea Heliport. The role is 40 hours per week, Monday to Friday. There is the possibility of permanent employment beyond the internship.
● Building and maintaining relationships with clients and key personnel, acting as the key point of contact for enquiries, investigating, resolving and escalating issues as appropriate. ● Conducting business reviews to ensure clients are satisfied with their products and services. ● Letting customers know about other products the company offers. ● Alerting the sales team to opportunities for further sales within key clients. ● Data cleaning to ensure app offering is lean and concise. ● Preparing a wide range of general documentation including correspondence, emails, reports and articles. ● Manage app performance reports
The successful candidate will demonstrate the following skills:
● Strong interpersonal skills and an ability to build rapport with customers. ● A confident & professional telephone manner ● Effective written and verbal communication ● Positive attitude and enthusiasm towards work ● Excellent attention to detail ● Good knowledge of excel ● Willingness to work to deadlines ● An organised approach to work
Working hours: Monday to Friday 9am - 6.00pm
Contract: Fixed term
Start date: 01/10/2019