Sales Support Administrator
The Chat Shop
About the Role
Reports to: Head of Sales and Marketing Remuneration: £22,000 – £27,000 (depending on experience).
The Chat Shop background:
The Chat Shop was founded in 2012 to help companies better connect with customers through conversation. We combine strategic expertise with great people to deliver real results for our customers through live chat, chatbots and AI. We’ve won awards and grown every year. We’re now looking to take the business to the next level and want to find the right person to help support that change. We’re a global business with team members and customers worldwide. Our team has delivered well over a million conversations to become the leaders and innovators in the market.
At The Chat Shop, there is a great belief that a successful business is built on people. You can expect to work in a friendly, lively, high energy environment with regular social events, and excellent onsite facilities. You’ll also be part of our personal development programme where we invest time and resource in upskilling each member of our team. Please note that no previous experience in a similar position is needed for this role.
You will be rewarded for all your effort with an extensive benefits package which includes 33 days paid annual leave and a starting salary of £22,000 – £27,000 (depending on experience).
Based in Chiswick, London The Chat Shop is currently looking for an enthusiastic sales support administrator who is dedicated to aiding our sales and marketing team. In this position, you will work closely with our Head of Sales and Marketing to accomplish the following:
● Responding to incoming enquiries through our website, social media, and email. ● Assist in the development of pre-qualification questionnaires and new client information templates ● Take ownership of early prequalification of prospective clients. ● Be responsible for maintaining the accuracy of our CRM data and ensure sales tasks are actioned. ● Building presentations ● Assist in the creation of proposal documents ● Communicate effectively with potential clients during the sales process ● Arrange meetings for our Head of Sales and Marketing ● Attend meetings ● Work on specific deadlines and ensuring that proposals for new business are sent out on time. ● Being responsible for ensuring commercial pricing is correct before it is passed to the client. ● Take a forward-thinking view of the future of the sales function in the business and design your own administrative plan that supports its growing needs. ● Create a reporting suite that enables the department to demonstrate its success and how it has been achieved.
● You have some experience of CRM (preferably Hubspot). ● You have an excellent command of both written and oral English. ● You have skills in creating excellent presentations. ● You have a passion for digital. ● You have the ability to accept responsibility for tasks assigned. ● You are exceptionally organized with time management and planning skills. ● You are proactive - you can work alone as well as with a team. ● You have fantastic interpersonal skills. ● You are able to speak with people at all levels of our business. ● You are accurate with keen attention to detail. ● You’re inquisitive, always asking questions and wanting to find out more. ● You’re competitive and want to win. Your biggest competition is always yourself, trying to better what you did yesterday. ● You set goals and achieve them, setting new goals higher than the last lot. ● You have great self-discipline and motivation. You don’t need someone micro-managing your every move as you make it happen. ● You thrive on a challenge. ● You’re a passionate person. ● You operate with integrity and protect your reputation by being fair and honest. ● You are educated to tertiary level (A-level preferred) with a minimum of GCSE’s in English and Maths. ● You’re presentable.
Salary: £22,000 to £27,000
Working hours: Monday to Friday, 9am to 5.30pm
Start date: 01/01/2019