About the Role

About the Role

Job suits: Customer Service Advisors / Sales & Retentions

About Us:

We are a young, exciting and rapidly expanding technology business that provides real-time broadband, TV and mobile pricing intelligence. Our call centre solutions are used by some of the world’s largest brands.

Note: we are a direct employer our website is www.fdm.uk

Role Overview / Job Description

Continuously monitor and analyse competitor pricing across multiple channels; ensuring price changes are accurately inputted into our Products

• Maintain and update our Products
• Letting the Competiton know strengths and weaknesses of other Competitors
• On-site Call Centre Training to Agents working directly for Contact Centre Manager
• Travelling required (see below)
• Effectively coordinating client requests.

Essential Skills:

• Previous Call Centre Advisor / Sales & Retention Role
• Experience using Microsoft Excel.
• Ability to process data quickly and accurately.
• High attention to detail.
• Understanding of price comparison websites.

Personal Attributes:

• Strong attention to detail.
• Can do-will do attitude.
• Team player who puts the team above the individual and contributes to the success of each team member.

Job Location:

• Working from Home
• Required to travel across the UK when required (approx 5-10 times a month).
• Travel & Meals supplemented
• Our office is located in London, so would be required to visit on-site when required