Helpdesk Support and Operations Executive

London, England
£30,000 to £35,000 per year – Permanent
Monday to Friday

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  • Helpdesk and operations support role with a leading building intelligence startup

  • Respond to client Helpdesk queries, deliver training to customers and staff, and update company knowledge base

  • Excellent starting salary of £30,000 - £35,000 with other healthcare, shopping and entertainment perks

Are you a techy job hunter with an interest in new devices and software? Are you ready to use your excellent communication skills to help clients overcome problems?

We’re looking for a confident and curious junior for a new Helpdesk, Project Management and Operations role with a leading business intelligence startup. This company helps create smart buildings all over the world, focusing on perfecting the environment, maintenance and sustainability. They need YOU to help their customers overcome tech issues and maintain their technology.

This is a multi-faceted role that’s perfect for a project management graduate with a love of tech!

Helpdesk Support and Operations Executive role overview:

You’ll help the company deliver their service to clients across the world by configuring their sensor hardware, which transmits information about the sustainability and health of buildings for countless clients. After setting up the hardware you’ll manage the Helpdesk, where this company’s clients go for answers to queries and help with issues. You’ll help them solve their issues while updating the company knowledge base.

You’ll be the resident platform expert, which means attending client meetings and helping to train new customers and staff members to use the site!

To start with you’ll be in the team’s London office every day, but once you’re all trained you’ll switch between remote working and office working throughout the week. There is some travel to look forward to as you’ll have the opportunity to visit Spain and UAE as part of your role!

Helpdesk Support and Operations Executive responsibilities:

🛠 Help configure sensor hardware

🤝 Manage client Helpdesk queries, helping them solve issues

🎯 Train and onboard new clients and staff members on how to use the platform

✍️ Maintain and update the company knowledge bank, technical documents and procedures

🏝 Attend client meetings and travel to customers when needed

Helpdesk Support and Operations Executive must-haves:

  • Proficiency with Microsoft Office and Google Suite

  • Familiar with basic IT principles like issue management

  • Interest in hardware and software

Helpdesk Support and Operations Executive benefits:

  • Generous starting salary of £30,000 - £35,000

  • Other healthcare, shopping and entertainment perks

If you have the skills we want to hear from you! Apply to our latest operations opportunity today!

Equal opportunity employer

DigitalGrads is committed to being an equal opportunity employer. All qualified applicants will receive consideration regardless of age, gender, ethnicity, sexual orientation, faith, disability or other. We are continually finding ways to improve the way we work, and regularly review our internal recruitment practises.

Apply for this role

If you're interested in this role, please click the button below to apply and we'll be in touch.

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Job details

Salary: £30,000 to £35,000 per year

Location: London, England

Working hours: Monday to Friday

Contract: Permanent

Role: Executive

Start date: ASAP

Apply for this role

If you're interested in this role, please click the button below to apply and we'll be in touch.

Already have an account with DigitalGrads? Please login and then return to this page.

How our hiring process works

The hiring process is expected to last around 6 weeks - between a job opening for applications and someone being offered the job.

Week 1

You apply and perfect your profile. We'll be in touch within 3 working days.

Week 2

Tasks are sent out to candidates that pass the initial screening.

Week 3

The employer reviews the tasks and decides which candidates to interview.

Week 4

First interviews take place.

Week 5

Second interviews take place.

Week 6

The top candidate is chosen and a job offer is made.

Communication and feedback

  • We won't leave you hanging. We'll update you about your progress throughout the hiring process.
  • No ghosting! If you're unsuccessful in your application, we'll let you know as soon as we can.
  • Feedback: If you submit a task or participate in an interview, we'll do our best to ensure that the employer gives you feedback to improve for next time.

Equal opportunities

DigitalGrads is committed to being an equal opportunity recruiter. All qualified applicants will receive consideration regardless of age, gender, ethnicity, sexual orientation, faith, disability or other. We are continually finding ways to improve the way we work, and regularly review our recruitment practises.