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Digital Account Coordinator

Reload Digital

About the Role

Are you looking for a people-focused digital marketing role which will turbo-charge your career?

We are looking for a smart & driven individual, who already has 6-24 months of digital marketing experience, and is looking to join a well-respected, growing digital marketing agency.

Ideally, you'll have some kind of experience in account management or customer service, this could be via a part-time job, internship, graduate scheme or working as an Account Executive. Basically, anything where you've been talking directly to clients or customers, coordinating work with internal teams and delivering next-level customer satisfaction!

For more information about Reload and this opportunity, keep reading below...

"Why Reload?"

As an independent agency, our London team of 15 is like a family. We actually enjoy coming to work each day (yes, that's not a joke) as we're working across the same clients, projects and campaigns, meaning we get to know each other extremely well. Don't just take my word for it, look at what actual employees say about the company... https://www.glassdoor.co.uk/Reviews/Reload-Digital-Reviews-E2426960.htm

Unlike most other agencies of our size, we are backed by 70+ people in our international offices (in Australia & Asia), with Reload-able to say that we are 'truly global' due to the way we collaborate across time zones. Every day there are typically 3-4 international video calls occurring, 60% of Reloaders have worked in 2 or more offices, and we have Global roles which ensure expertise and ideas are spread across the world.

In 2018 our team visited 18+ countries for client meetings, conferences and events, and by joining us, you too could have the opportunity to visit one of our European clients for a meeting or workshop, or even to do a stint in one of our other markets.

"How are we different from other agencies?"

We do all the fun stuff that most agencies do (whether that's pub quizzes, Friday drinks and sports' teams), but as a small team that is planning to grow rapidly over the next few years, we also are actively looking for people who want to play an active part in our story.

From day 1 we encourage people to have a voice, bring ideas to the table and help us get to that next level. Each and everyone in our team has a say in our vision and how we evolve as a company.

Reload is an environment that has a real people focus and believes that "Attitude Creates Ability."

"What is Reload's company vision?"

Over the next 1/2/5 years, we have big plans to grow our team, work with more interesting and complex clients and push the boundaries with the digital marketing activities and results we're achieving for the brands we work with. We started out in a basement in London Bridge 5+ years ago, but now we're looking to take the business to the next level.

Our aim is simple... to be known as "London's Most Respected Digital Marketing Agency". Just check out our Google Reviews to get a feel for the relationships we're able to build with our clients.

You would be joining at a time where a lot of the team are new as well, meaning the company has a real buzz and energy. Quite simply, we are going places...

"Okay, I'm hooked, but what's actually the opportunity?"

Here are the details:

This role is available right now!

  • You'll be working directly with clients to coordinate and manage their digital activity, ensuring we're delivering digital marketing which achieves their goals.

  • A big part of the role is building strong client relationships based on trust, transparency and a deep understanding of your clients' business/brand (including their customers, products, market competition etc...)

  • Much of the role is people-focused with client meetings, calls, emails & Slack, as well as coordinating internal teams.

  • The role is client-focused, but you will be exposed to a range of digital channels (including Instagram, YouTube, Facebook, Twitter, Google the list goes on) and will build your skills across PPC, Social Ads, SEO, CRO, UX, Email and much more.

  • There will also be an element of theory across the business and digital strategy to ensure you understand how the different elements of the marketing landscape fit together.

  • At Reload we develop people through a mixture of guided learning, group training sessions and one-on-one coaching. It isn't all theory though, as we ensure that you actually develop the day-to-day skills of a digital marketer.

"Who are we looking for?"

We only have 1 place available, so we're super picky with our selection process and are looking for an individual who has:

  • 3 A-Levels (or equivalent)
  • GCSE Maths & English to Grade C or above (or equivalent)
  • A theoretical background of marketing and consumer behaviour (i.e a university degree or equivalent)

They will also be:

  • A people person with strong verbal communication - not afraid to offer an opinion!
  • Driven and self-motivated
  • Comfortable with numbers & handling data
  • Able to write to a high standard
  • Close attention-to-detail
  • Desire to learn and develop
  • Organised and able to manage their time effectively
  • Authentic and honest!
  • Resilient - agency life is fast-paced and tough!

"What's the likelihood of progression with this role?"

Extremely high! If you show the drive, passion and willingness to develop, there will be opportunities to progress:

This role typically leads to working on more complex and exiting clients, delivering world-first digital campaigns with big opportunities to travel with the job.

We'll be providing feedback on your development areas all the time, and we'll be clear as to how you're progressing every step of the way. We'll also be able to say where your skills and interests are best suited across an array of potential digital roles, from PPC to SEO, to Account Management or Account Strategy.

We always look after our own. All of our senior positions across the global business are taken by people who started their career at Reload. Our CEO started as a consultant 8 years ago, while our GM in London began his Reload career as an Account Manager 5 years ago.

"Any other perks?"

In addition to a competitive salary and all the regular benefits, we offer:

  • An agency truly committed to work/life balance. Lights off at 5.30 pm.
  • Your birthday off each year
  • Regular team/company activities. At the moment we're playing football.
  • Early Friday finish & drinks
  • Summer Fridays! (An even earlier Friday finish!)
  • Free snacks all week! Think fruit, biscuits, crisps, cake...
  • Attendance at industry conferences & events
  • Pension scheme
  • An annual work trip, and team Christmas parties
  • A cosy central office with plenty of break out space to enjoy socialising

And after 6 months:

  • Up to £1,000 PD budget p.a
  • A phone contract and iPhone (or similar)
  • Flexible & remote working

"What happens after you apply?"

We'll typically reply to applicants within 3 weeks. Please do not re-apply. If we have not replied to your application within 3 weeks, your application has been unsuccessful.

For successful applications, we will get in touch to set-up a short phone interview.

If the above gets you excited, please head to the top of the page to re-read how we would like you to apply. Good luck!

Job Details

Salary: £20,000 to £26,000

Location: London

Working hours: 9-5

Contract: Permanent

Role: Executive

Start date: 15/10/2019

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