Customer Success Executive


About Currensea

Currensea is on a mission to change how people spend abroad. It’s the first of its kind, a debit card that connects to your high street bank account, eliminating your bank’s charges for international purchases.

We’ve achieved a lot in a short space of time: received our license from the Financial Conduct Authority, became a Principal Member of Mastercard, partnered with all the leading UK banks, and built and launched a unique consumer product. The future looks very exciting and it’s a great time to join the team as we have recently launched our small business product.

About the Role

We’re looking for an enthusiastic and hard working candidate to join our Customer Success team. Your core responsibility will be to resolve customer queries in a friendly and efficient manner, primarily via email, and also covering our live chat function. The role also includes completing relevant customer onboarding duties, such as KYC checks. This is a small team, and you will be working closely with Compliance, Operations and Marketing, to ensure the smooth day to day running of business and that customer experience is always optimised.

What you’ll be doing

  • Providing exceptional customer support to resolve a variety of customer queries via email and social media in line with Currensea’s values and tone
  • Covering the live chat function to provide immediate support to customers
  • Helping customers through the onboarding journey including completing KYC, PEP and Sanction checks
  • Answering complex payment-related questions
  • Acting as the first line of defence to identify and escalate high risk customers
  • Reviewing and escalating customer feedback as appropriate
  • Consistently thinking of ways to improve the onboarding journey and overall customer experience


  • Excellent written English
  • Proactive
  • Problem solver
  • Exceptional attention to detail
  • Ability to prioritise and balance workload
  • Flexible attitude to ever changing work environment
  • Flexible work schedule (some weekend cover will be required)


  • 25 days holiday plus bank holidays
  • Share options

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Job Details

Salary: £20,000 to £23,000 per year

Location: London (Temporarily remote)

Working hours: Monday to Friday, 9am to 6pm

Contract: Permanent

Role: Executive

Start date: 26/04/2021

This role is now closed

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