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Contact Centre Support

FDM UK

About the Role

Job suits: Customer Service Advisors / Sales & Retentions with 1 year minimum of Telco experience. This is a work from home-based job.

About Us:

We are a young, exciting and rapidly expanding technology business that provides real-time broadband, TV and mobile pricing intelligence. Our call centre solutions are used by some of the world’s largest brands. Role Overview / Job Description

Continuously monitor and analyse competitor pricing across multiple channels; ensuring price changes are accurately inputted into our Products

  • Maintain and Update our Products
  • Letting the Competiton know strengths and weaknesses of other Competitors
  • On-site Call Centre Training to Agents working directly for Contact Centre Manager
  • Travelling required (see below)
  • Effectively co-ordinating client requests.

Essential Skills:

  • Previous Call Centre Advisor / Sales & Retention Role
  • Experience using Microsoft Excel.
  • Ability to process data quickly and accurately.
  • High attention to detail.
  • Understanding of price comparison websites.

Personal Attributes:

  • Strong attention to detail.
  • Can do-will do attitude.
  • Team player who puts the team above the individual and contributes to the success of each team member.

Job Location:

  • Working from Home
  • Required to travel across UK when required (approx 5-10 times a month).
  • Travel & Meals supplemented
  • Our office is located in London, so would be required to visit on site when required

Job Details

Salary: £18,000 to £22,000

Location: London

Working hours: Monday to Friday 9am - 5:30pm

Contract: Permanent

Role: Assistant

Start date: 15/11/2019

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