About Dwellant

We are proud of our Company, our employees and partners and our clients. It is important to us that we have a positive, supportive, respectful and fun culture in which employees and associates can work at their best and thrive.

Our mission is to change and improve the working life of Property Managers, give them the tools they need to manage their workload and provide the most effective tools to serve all constituents of the property management community.

We believe that we will achieve our mission if we provide our staff with the most supportive and brilliant work environment that allows you to live our values of innovation, collaboration, quality and speed of delivery.

About the Role

In this Graduate Operations role, you will need to be technically proficient (SQL) as you will be project and 2nd line support. You will be getting hands-on with monitoring the operation of the system, providing support to their customers and working with internal teams. This is a fantastic opportunity for a bright and adaptable graduate to take the first step in their career.

Reports to:

Implementation Manager

Candidate requirements:

Must-haves:

• A degree (2:1 or above) (ideally but not necessarily in Computer Science or a STEM subject)
• Articulate: able to verbally communicate complex information to technical staff, and then simplify it for customers
• Excellent written skills: able to provide simple responses to customers documenting what actions and technical responses to internal staff
• An analytical thinker, able to identify, analyse, and document a problem or process
• Data management skills, proficient in Excel
• Able to keep the big picture in mind while working on the details
• Great time management as you will need to prioritise various tasks
• Keen to learn and able to learn quickly
• Good understanding of customer environments
• Solid organisational skills including attention to detail
• A commitment to personal development and maintaining current knowledge of the industry threats and best practices

Responsibilities and tasks

Implementation activities:

• Data assessment and synchronisation for new clients
• Setting up new clients
• Onboarding staff for new clients
• Onboarding contractors for new clients
• Creating template building portals
• Setup of data gateways and data plugins
• Analysing existing works approval processes and translating them into Dwellant

Helpdesk activities:

• Analysing and reporting on customer data
• Actively monitoring system using a variety of tools such as SQL
• Resolving customer issues
• Providing support to third party users
• Collaborating with other staff to find and implement solutions
• Updating old help pages and creating new ones for new features
• Writing clear concise work tickets to explain the nature of a problem
• There is scope to extend the role into providing training for new and existing clients

General activities:

• Support the business in meeting its vision, goals, targets and objectives
• Keep secret any privileged Company and Client information that may become known during projects and share only on a need-to-know basis
• Complying with ISO 27001 guidelines to protect our brand.
• Do what needs to be done, we’re a small team so you’ll be involved in everything

Platforms in use at Dwellant:

• Dwellant
• Zendesk
• Confluence
• You-track

Working hours

Flexible working hours and work from home

Benefits

• 5% Matched pension
• Cycle to work
• Childcare vouchers
• Perkbox - (Employee Support Service, 1 Free Nero coffee a week, Free cinema ticket, Gym discounts and more!)