Customer Service bringing extensive call centre experience in inbound, outbound and blended environments. Strength in training and development, client relations and problem solving. Highly-qualified Assistant Customer Service Manager highly effective at conflict resolution and persuasive communication. Knowledgeable about quality assurance and training. Hardworking and reliable with excellent attention to detail. Customer service expert with sound judgment and skill in resolving problems with tact and diplomacy. Versatile customer service professional looking to take on increasing responsibility. Thrive in fast-paced environments and maintain calm in challenging situations.
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